Redefining Centum's IT Service Management

Making your experience helpful and enjoyable by focusing on technology and customer experience

Our Scope of operation

Applications/Products We Support!

Open a support request

To raise a ticket, kindly Login to your Precision Desk Account. .

Manage and view your support request details

Track your Ticket History in Real Time.

Communicate with our support team.

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Happy Clients

Projects

Hours Of Support

Hard Workers

Features

Top Features

Ticketing System

Email Notification

SMS Notification

Ticket Priority

MS One Drive Integration

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Bad customer service experience travels at the speed of light

Explore our knowledge based library developed, managed, maintained by our team of technical writers.

What is a knowledge based library?

This is an online searchable library that can help end users resolve technical issues on their own.

Mediums available in our knowledge based library

We use mediums such as Word Docs, PowerPoint Presentations or even training videos to empower end users allowing them to solve problems quickly and independently.

Benefits of the knowldge based library

This decreases the number of tickets, reduces staff training time and increases overall employee productivity

A Cloud Based platform that follows ITIL Best practices to help the organization track tickets and improve workflow efficiencies.

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Best Practices of our Platform

Incident Management

Identifying incidents and automatically alerting agents to address them as quickly as possible e.g. a login issue from a user which occurs once and is confined to only one person

Problem Management

Technicians identify recurring issues and analyze trends related to those incidents; determining the root cause and finding solutions that prevent the problem from happening again.

Change Management

Helps the service desk track and mitigate risk associated to the changes made in the problem management stage. This ensures a smooth organizational transition for all departments involved

Service Level Agreements

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Pricing

Check our Tier Levels of IT Support

Tier One

Basic
  • Provides first touch resolutions; Typically about 10-30 minutes
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Featured

Tier Two

  • Involves minimal root cause analysis, Involves minimal Troubleshooting
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Expert

Tier Three

  • Tackles complicated incidents that rrequire extensive troubleshooting and engineering support
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F.A.Q

Frequently Asked Questions

A help desk is a tactical solution for everyday IT issues where dedicated technicians provide reactive support for software applications, devices and hardware endpoints.

The role of the service desk is to proactively increase for the entire organization at the strategic level. Service Desks have help desks components embedded.

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Our Clients

Be among them!

Contact

Contact Us

Address

Tier Data Center,
Two Rivers Mall, Nbo

Call Us

+254 709 902 880

Email Us

support@tierdata.co.ke
info@tierdata.co.ke

Office Open Hours

Monday - Friday
9:00AM - 05:00PM

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